Impact of services in maintenance mode
Maintenance windows can have an impact on associated KPIs, service health score calculations, and other ITSI features.
Consider the following when you put a service into maintenance mode:
- All KPIs within that service are automatically put into maintenance mode.
- ITSI ignores search results from KPIs in maintenance mode for the purpose of service health score calculation for the duration of the maintenance window.
- Maintenance windows don't affect adaptive threshold calculations. Search results from KPIs in maintenance mode don't count when looking back at past data to calculate threshold values.