To replay a session:

1. Navigate to the list of sessions by either:

   • In Tag Spotlight, select the User Sessions tab.

   • From the left navigation, select Digital Experience > Real user monitoring > Session search.

2. Select the session you’re interested in.

3. Select the play button for the segment of the session you're interested in.

4. (Optional) Use the controls to:

   • Adjust the playback speed and the size of the player window.

   • Toggle the timeline to see multiple replay segments if the user had multiple instances of the application open at the same time.

Examples

Session player for a browser application:

Session player for a mobile application:

• Native mode:

  

• Wireframe mode:

  

Deactivate session replay

To deactivate session replay you can either:

• Turn it off for the particular session replay.

• Remove the instrumentation if you want to deactivate it completely.

Troubleshoot session replay

Try these methods:

• If a session is incomplete, it might be because the network bandwidth isn’t strong enough, which can cause part of a session to drop off.

• If a user has multiple tabs of the same application open, then there is a session replay available for each tab. Make sure to open the tab below session replay and navigate to the tab you’re interested in. For example, in the following image, the blue tabs at the top of the chart represent a user loading the page again, or opening the app in a different page.

• Elements or images aren’t appearing in your session replay. It’s possible that the images or elements are blocked by a content security policy. Review the policy and CDN provider to confirm.

• Aspect ratio is distorted. The aspect ratio is dependent on the user’s window size.