Business Journeys Metrics

Analytics generates out-of-the-box metrics at the Business Journey definition and milestone levels. You can view these metrics in the Metric Browser. The metric values are reported per minute. For example, an observed value of 5 indicates that it's the count of the records received in the one-minute interval. If the number of records reported in the last five minute is 25, the Metric Browser reflects an approximate observed value, that is 5. To calculate metrics, Analytics adds two fields named timeTaken and totalTime.

The timeTaken field is added to the associated event for each milestone. This field represents the time taken for an event to reach a milestone from the previous milestone, and therefore, the first milestone will not have this value.

The totalTime field is added to the associated event for each Business Journey definition. totalTime represents the time for an event to cover all the milestones comprising the Business Journey. It is the time an event takes to reach the last milestone from the first one. If the first or the last milestone is missing, totalTime is not calculated for that event. For example, if the loan application is rejected in the CreditCheck stage, the workflow never reaches the approval stage. In this case, totalTime is not determined.

By using the above-mentioned fields, the following out-of-the-box metrics are generated.

Milestone Level

Average timeTaken: Average of the values measured for the timeTaken field. Evaluates the events that started in the last one day and reached the milestone in the last one minute.

Calls per minute: Number of events that started within the last one day and reached the selected milestone in the last one minute.

Definition level

Average totalTime: Average of the values measured for the totalTime field. Evaluates the events that started in the last one day and reached the first milestone in the last one minute.

Calls per minute: Number of Business Journey events measured per minute. This number is equal to the calls per minute value of the first milestone. The value is calculated by evaluating the events that started in the last one day and reached the first milestone in the last one minute.

Note: The lookback period to generate out-of-the-box metrics is one day. The values for the metrics might not be accurate if events take more than a day to complete or to even reach the next milestone. This is due to the lack of sufficient event records for Analytics to generate correct values, leading to displaying incorrect values. For example, the average totalTime metrics will only be accurate if events finish within the lookback period, that is one day.

Note that the existing definitions will not have the out-of-the-box metrics created. You need to create new definitions to generate corresponding out-of-the-box metrics.