Business Journeys Milestones

A milestone is an event marking a significant stage in a business workflow. For example, in a loan application, the first milestone might be a user submitting a loan application. The second milestone might be document verification, followed by credit approval, insurance underwriting, and finally, loan approval. All milestones are mandatory; do not duplicate milestones.

The events in milestones are sequential. You need to create each milestone in the order that the event occurs. For example, in a loan Business Journey, a credit approval milestone cannot precede the loan application milestone.

In each Business Journey milestone, you can add filters to specify the events that constitute a milestone and add fields to capture additional information about the workflow. You can use these events and fields to run ADQL queries and narrow down your searches. Business Journeys Milestones

As you create milestones, a flow map detailing the business workflow is automatically displayed in the Business Journey page. For more information, see Enable Flow Map.

Milestone Risk Scores

You can enable risk score for individual milestones in a business journey. The risk scores are based on the total time to complete a milestone. It enables you to identify and address the associated issues. To enable this feature you must add the property in the account settings.

Log in to the Controller administration console using the root user password. SaaS user may not have access to administration console, in this case contact support portal.
```
http://<controller host>:<port>/controller/admin.jsp
```
In Account Settings:
1. Select the account to enable.
2. Under Account > Additional Properties, select Add Property, add the argento.enabled.bj property, and set it to true .