The totalTime and timeTaken fields represent the time it takes to reach a milestone. Timestamp fields are empty when the Business Journey is partially complete. As each milestone completes and the event data is captured in the Business Journey event, the total time is updated. The total time is calculated by subtracting the timestamp for the first event from the timestamp for the final event.

Timestamps are not exact fields. Splunk AppDynamics cannot calculate the exact time of events in a milestone because the event may occur at any point in method. For example, in the loan Business Journey above, the Credit Approval milestone may come from a log event. Your system may trigger a log at any point in the credit approval process. However, the start time of the Business Journey milestone can only be detected when the log event reaches Splunk AppDynamics. You may notice a slight difference in actual time due to this behavior.