Fixed issues in Splunk IT Service Intelligence
IT Service Intelligence (ITSI) 4.21.x includes following fixed issues. Some issues might appear more than once.
Business Basics
| Date resolved | Issue number | Description | Release Version |
|---|---|---|---|
| 2026-01-30 | ITSI-42640 and ITSI-42475 | Incorrect service-to-entity mapping prechecker blocks upgrade. | 4.21.1 |
Event Analytics
| Date resolved | Issue number | Description | Release Version |
|---|---|---|---|
| 2026-01-30 | ITSI-42959 | Episode status shows in progress even after the incident is closed in ServiceNow. | 4.21.1 |
| 2026-01-30 | ITSI-43077 | Webhook handling vulnerable to DNS rebinding and lacking support for private IP addresses. | 4.21.1 |
| 2026-01-30 | ITSI-41765 | Unable to initialize modular input itsi_summary_worker error appears in messages log after upgrading to or installing ITSI 4.21.0. See documentation for workaround. |
4.21.1 |
| 2026-01-30 | ITSI-41647 | Episode summarization fails when events contain only one event_identifier_string. |
4.21.1 |
Notable Events
| Date resolved | Issue number | Description | Release Version |
|---|---|---|---|
| 2025-07-10 | ITSI-40186 | Breaking actions are still running even when the rules aren't met | 4.21.0 |
| 2025-06-02 | ITSI-40076 | Alerts are not being sent to PagerDuty from ITSI Episodes | 4.21.0 |
| 2025-07-28 | ITSI-39771 | Missing field value for a field in the selected episode(s) list view when it contains multiple values | 4.21.0 |
Service Analyzer
| Date resolved | Issue number | Description | Release Version |
|---|---|---|---|
| 2026-01-30 | ITSI-43022 | Entity sparkline fails to render properly in version 4.21.0. | 4.21.1 |
| 2026-01-30 | ITSI-42451 | Wild character in Glass Tables blocks upgrade. | 4.21.1 |
| 2025-01-16 | ITSI-38565 | Service analyzer page shows error modals for some searches automatically cancelled after 65 seconds. | 4.21.0 |
| 2025-01-15 | ITSI-38711 | Dispatch search jobs with 'itsi' as app param rather than 'search' default value | 4.21.0 |
| 2025-01-07 | ITSI-38647 | Add service analyzer search timeout value to itsi_service_analyzer.conf file. | 4.21.0 |
| 2024-07-17 | ITSI-35809 | Could not retrieve health scores for the service tiles. | 4.21.0 |
Service Insights
| Date resolved | Issue number | Description | Release Version |
|---|---|---|---|
| 2026-01-30 | ITSI-42481 | entities-linked-to-kpis-search creates duplicate jobs to retrieve data from the itsi_summary_metrics index. |
4.21.1 |
| 2026-01-30 | ITSI-42451 | Wild character in Glass Tables blocks upgrade. | 4.21.1 |
| 2026-01-30 | ITSI-41693 | Restoring backup fails because the regular expression in the script cannot parse macro arguments with deeply nested parentheses. | 4.21.1 |
| 2026-01-30 | ITSI-41635 | Entity management policy auto-retires entities but keeps services linked to the entity object in the itsi_services collection, causing the Incorrect services linked to an entity error in the Upgrade Readiness Dashboard. |
4.21.1 |
| 2026-01-30 | ITSI-41271 | Clicking an impacted service on the Episode Review page redirects to the Service Analyzer page and displays an error when the time filter is set to 24 minutes. | 4.21.1 |
Predictive Analytics
| Date resolved | Issue number | Description | Release Version |
|---|---|---|---|
| 2025-01-15 | ITSI-38715 | Predictive analysis Dashboard's cause analysis tab is not showing R2 results | 4.21.0 |
Uncategorized issues
| Date resolved | Issue number | Description | Release Version |
|---|---|---|---|
| 2025-06-17 | ITSI-29992 | Entities not getting retired after clicking on Retire Applicable Entities on the Entity Management page when there are more than 50k entities. | 4.21.0 |
| 2025-05-12 | ITSI-40021 | ds_sources is not getting updated when the aliases get updated. | 4.21.0 |
| 2025-05-12 | ITSI-40007 | Restore fails with Resource not found from itsi_sandbox.py. | 4.21.0 |
| 2025-04-10 | ITSI-39751 | Entity side panel does not display unit alongside values until the page is reloaded. | 4.21.0 |
| 2025-04-10 | ITSI-39630 | Entity side panel does not display unit alongside values until the page is reloaded. | 4.21.0 |
| 2025-02-27 | ITSI-39146 | Pagination in the Comments tab should not be displayed on the side. | 4.21.0 |
| 2025-05-20 | ITSI-38265 | For Entity which is marked as retireable , policy name is shown as unknown | 4.21.0 |
| 2025-04-22 | ITSI-35019 | Entity dashboard page re-renders when the entity sidebar is closed or opened. | 4.21.0 |
| 2025-06-13 | ITSI-32014 | On Windows type entity_detail page, for the Process Monitoring Info table within Modal, after adjusting the column width, if we move the mouse, the height and width of the column changes. | 4.21.0 |