Fixed issues in Splunk IT Service Intelligence

This version of IT Service Intelligence was released on June 30, 2026 and includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Event Analytics

Date resolved Issue number Description
2026-05-07 ITSI-43677 The Impacted Services view displays affected services but omits their impacted KPIs.
2026-04-06 ITSI-43650 The Alerts and Episodes advanced filter displays an incomplete field list for some users.
2026-03-06 ITSI-43572 The PagerDuty event action sends custom details as an array instead of the required object format.
2026-02-19 ITSI-43434 Webhook actions do not bypass SSL certificate verification when the option is deactivated.
2025-11-18 ITSI-42433 Fields in itsi_ai_summary_worker logs are not parsed correctly.
2025-11-05 ITSI-41765 The Unable to initialize modular input itsi_summary_worker error appears after installing or upgrading ITSI.
2025-09-04 ITSI-41404 Action execution remains unconfirmed even when an event matches a policy and creates a grouped alert.

Uncategorized issues

Date resolved Issue number Description
2026-06-28 ITSI-45333 Saved-search data sources are removed when users save new or existing glass tables.
2026-06-10 ITSI-40144 Updating a service template linked to a published service sandbox creates a perpetual refresh-queue job.
2026-04-29 ITSI-43682 ITSI migration stalls during the backup phase on FIPS-enabled Splunk Cloud stacks.
2026-04-14 ITSI-43891 AI threshold recommendations fail with an external search command error when incompatible MLTK and PSC app versions are installed.
2026-04-01 ITSI-43643 Linked entities are missing from the service side panel and health score calculations.
2026-03-29 ITSI-43450 An intermittent error prevents users from downloading backup files in the UI.
2026-03-26 ITSI-43941 Disabling correlation searches in bulk clears the notable event title and description.
2026-03-23 ITSI-43443 KPI sparklines display fluctuations even when the underlying data is stable.
2026-03-23 ITSI-40938 The ITSI usage dashboard displays SVC entitlement values that differ from Cloud Monitoring Console values.
2026-03-22 ITSI-42385 Entity synchronization overwrites manually created service tags.
2026-03-19 ITSI-43532 Non-admin users cannot filter services in maintenance windows.
2026-03-09 ITSI-41883 Opening ITSI pages triggers an excessive number of ad hoc searches.
2026-03-09 ITSI-42382 Changing ITSI index retention removes the SA-IndexCreation app from Splunk Cloud indexers.
2026-03-06 ITSI-43127 A partial backup fails when it contains a single service template.
2026-02-11 ITSI-42397 The getservicetopology command increases correlation-search runtimes and causes scheduled searches to be skipped.
2026-02-02 ITSI-41193 Grouping events from itsi_tracked_alerts into itsi_grouped_alerts is delayed by 5 to 10 minutes.
2026-01-28 ITSI-39858 Updating a ServiceNow incident for an episode creates a new incident instead of updating the existing one.
2026-01-22 ITSI-41868 Episode Review does not display owner-assignment changes until the page is fully refreshed.
2026-01-20 ITSI-42297 The Upgrade Readiness dashboard reports errors during ITSI upgrade validation.
2026-01-14 ITSI-41131 NEAP action-rule conditions do not update episode status and severity as configured.
2025-12-11 ITSI-41680 Users with itoa_user or itoa_analyst roles receive a 403 error when loading entity drilldowns in Service Analyzer.
2025-12-04 ITSI-41383 Action rules do not run for some NEAP policies even when all configured conditions are met.
2025-12-01 ITSI-42038 Users can create glass tables but receive an undefined error when opening them.
2025-11-12 ITSI-42132 A new episode is created before the existing episode meets its configured break conditions.
2025-11-12 ITSI-42447 Correlation searches do not create notable events for some matching results.
2025-11-04 ITSI-42373 Default scheduled backups report missing dependencies even though the option to include dependencies is unavailable.
2025-10-21 ITSI-42304 ITSI pages do not load when an API request references a role that no longer exists.
2025-10-20 ITSI-40571 CSV imports intermittently create duplicate services after an upgrade.
2025-10-13 ITSI-41004 Related alerts are unexpectedly split into separate episodes.
2025-10-12 ITSI-41447 The migration utility does not correct entities linked to incorrect or deleted services.
2025-10-06 ITSI-41469 Some HEC notable events are indexed successfully but do not create episodes.
2025-09-23 ITSI-41644 The default transforms configuration contains duplicate itsi_refresh_queue stanzas.
2025-09-16 ITSI-41459 The Event Analytics monitoring dashboard responds slowly and can destabilize the ITSI environment.
2025-09-15 ITSI-41065 KPI saved searches run in the server time zone instead of the configured user time zone.
2025-09-11 ITSI-41219 A reset-only alert creates an unintended incident.
2025-09-08 ITSI-41359 Glass table ownership cannot be changed through the REST API without changing the table URL.
2025-09-08 ITSI-39878 Impacted KPI values differ between the overview and drilldown views.
2025-09-08 ITSI-41472 Users with the itoa_analyst role cannot link tickets to episodes.
2025-09-08 ITSI-41467 Users intermittently receive a search-not-found error when creating or linking ServiceNow tickets from ITSI.
2025-09-08 ITSI-41362 The custom ticketing system selection is delayed when users link a ticket to an episode.
2025-09-08 ITSI-41385 An episode's severity unexpectedly changes to Normal even when no policy condition changes the severity.
2025-09-08 ITSI-41455 A NEAP action runs twice after an upgrade.
2025-09-04 ITSI-41537 Selected import searches do not update entities after upgrading to ITSI 4.20.1.
2025-09-04 ITSI-41466 The appserver.py process consumes excessive memory during ITSI search-head restarts and indexer rolling restarts.
2025-09-03 ITSI-41648 An invalid capability warning appears in splunkd logs at every Splunk startup.
2025-08-25 ITSI-41356 Events are not processed from itsi_tracked_alerts into itsi_grouped_alerts.
2025-08-18 ITSI-41053 Backfill and event-processing issues persist after upgrading to ITSI 4.20.1.
2025-08-13 ITSI-41063 Episode creation fails when ITSI summary events do not contain indexed_is_service_max_severity_event.
2025-08-07 ITSI-41110 Saved Service Analyzer filters are not applied consistently.
2025-08-04 ITSI-41100 The ITSI upgrade is blocked when a service exceeds the KPI-per-base-search limit.