Complete the following high-level steps to configure the Content Pack for Cisco Enterprise Networks.

1. Import services from Cisco Catalyst Center and Cisco Meraki.

2. Publish Cisco Catalyst Center and Cisco Meraki services.

3. Enable Cisco Catalyst Center and Cisco Meraki services.

4. Enable Cisco Catalyst Center and Cisco Meraki entity discovery searches.

5. Ingest alerts from Cisco Catalyst Center and Cisco Meraki into ITSI.

6. Configure KPI thresholds.

7. Configure KPI alerting.

Import services from Cisco Catalyst Center and Cisco Meraki

After you install the content pack, the Installation Completed window displays. Complete the following steps to import services.

1. Select Configure services.

2. The Service import modules tab is selected by default. Select Cisco Catalyst Center or Cisco Meraki.

3. Follow the on-screen instructions to import services.

If you aren’t in the installation workflow, complete the following steps to import services.

1. From the ITSI main menu, select Configuration, then Data Integrations.

2. Select the Content library tab.

3. Select Cisco Enterprise Networks.

4. Under What’s included, select the Service import modules tab.

5. Select Cisco Catalyst Center or Cisco Meraki.

6. Follow the on-screen instructions to import services. At the end of the workflow, select Open imported service sandbox in new tab.

Publish Cisco Catalyst Center and Cisco Meraki services

Complete the following steps to publish Cisco Catalyst Center and Cisco Meraki services from the sandbox.

1. (Optional) By default, services that are published from the service sandbox are disabled. To enable services from the sandbox:

   1. Select a service from the service tree.

   2. Select Settings.

   3. Select the Service status toggle to switch it to Enabled.

2. After you finish creating your services and adding dependencies, select Publish.
   1. A pre-check job will run in order to validate that there are no issues or conflicts between your service sand other ITSI knowledge objects. You can navigate away from the page while the pre-check runs and return to the page later in order to view the status.
   2. Any issues identified will be displayed in a list, and critical issues will need to be resolved before you can publish your services.

Enable Cisco Enterprise Network services

If you enabled Cisco Enterprise Network services in the sandbox before you published them, skip this step.

Complete the following steps to enable Cisco Enterprise Network services from the Service and KPI Management page.

1. From the ITSI main menu, select Configuration, then Service Monitoring.

2. Select Service and KPI Management.

3. Select the Created by drop-down menu.

4. Select the name of the sandbox you created for the Content Pack for Cisco Enterprise Networks. By default, the service import modules use the following sandbox naming conventions:

   1. Catalyst Center - <account_name>

   2. Meraki - <organization_id>

5. To enable services, use one of the following methods:

   1. To individually enable services, select the toggle in the Status column to switch the status to Enabled.

   2. To bulk enable multiple services, check the boxes for the services you want to enable. Select Bulk Action, then Enable.

Enable Cisco Catalyst Center and Cisco Meraki entity discovery searches

If you enabled entity discovery searches when you installed the content pack, skip this step.

Complete the following steps to enable entity discovery searches.

1. From the ITSI main menu, select Configuration, then Entity Management.

2. Select Entity Discovery Searches.

3. Search for ITSI Import Objects - Cisco Catalyst Center or ITSI Import Objects - Meraki_Network_Import.

4. For each entity discovery search that you want to enable:

   1. Select the entity discovery search.

   2. For Search active?, toggle the selection to Yes.

   3. Select Save.

Ingest alerts from Cisco Catalyst Center and Cisco Meraki into ITSI

The Cisco Catalyst Add-On for Splunk and Cisco Meraki Add-on for Splunk do not normalize alerts data. To ingest, normalize, and monitor alerts from Cisco network devices in ITSI, you can use an alerts data integration.

ITSI 4.21.x and higher supports configuring alerts using the Cisco Catalyst Center and Cisco Meraki alerts data integrations. You can activate the default connections that are prefilled with the required data fields to normalize alerts, or create a new connection using the included templates to map the data fields to normalize alerts. For more information on activating the default connections or creating new connections, see Configure Cisco Catalyst Center and Cisco Meraki alerts for ITSI 4.21.x and higher.

Configure KPI thresholds

Some KPIs in this content pack have predetermined aggregate and per-entity thresholds configured. Review the KPIs in each service and configure the aggregate and per-entity threshold values to reasonable defaults based on your use case. For steps to configure KPI thresholds, see Configure KPI thresholds in ITSI.

Configure KPI alerting

Because acceptable application performance varies widely per use case, KPI alerting isn't enabled by default in this content pack. To receive alerts for KPIs when aggregate KPI threshold values change, see Receive alerts when KPI severity changes in ITSI. ITSI generates notable events on the Episode Review page based on the alerting rules you configure.

Next steps

After you configure the content pack, you can begin monitoring your Cisco Enterprise Network services, entities, and alerts:

• Monitor Cisco Enterprise Network services

• Monitor Cisco Enterprise Network entities

• Monitor Cisco Enterprise Network alerts