Filter User Journeys

You can filter user journeys by the fields listed below to see user journeys through a helpful context, such as troubleshooting a crash by mobile device version. When you apply a filter, such as a mobile device version iOS 10, Experience Journey Map shows the top journeys for iOS 10 users.

To use the filters:

  1. In the upper right-hand corner, click on the Filter Panelthe filter icon.
  2. Select a filter for Experience Journey Map:
    Application TypeFields
    Browser
    • Browser
    • City
    • Country
    • Custom User Data
    • Device
    • Device OS

    • Internet Service Provider (ISP)

    • Region
    Mobile
    • Application Version
    • Carrier
    • City
    • Connection Type
    • Country
    • Custom User Data
    • Device Model
    • Device Version
    • Region
    • OS Version
  3. Click Apply.
  4. The custom user data filter allows you to filter user journeys by user data strings you previously configured (strings with a maximum of 5000 values). To filter by custom user data, follow these steps:
    Note: Custom user data you configure is automatically included in the Experience Journey Map data collection.
    1. Click on the Filter Panelthe filter icon.
    2. In the panel, click on > Select Visible Filters.
    3. In the Filter Panelthe filter icon, check the Custom User Data box.
    4. Start typing a data string. The screen will auto-populate with data available.
    5. In the pop-up, check data you want to filter.
    6. Click Apply.
To configure custom user data, see: