The sections below provide an overview of the Experience Journey Map UI. In the Controller, click on the Legendfor key terms.

Experience Journey Map Dashboard

The Experience Journey Map dashboard displays the top user journeys, or the most trafficked parts of an app. The default time frame is set to one hour, but you can adjust the time and the dashboard automatically updates the user journeys and data for that time frame.

Browser App

Mobile App

End User Events

Each step in an Experience Journey Map user journey is visualized by end user events (browser pages, iOS views, or Android activities). Experience Journey Map displays the user journeys with the most traffic.

Click an end user event to see:

• Total user visits (all incoming traffic) to an end user event page/view/activity
• How users are navigating your app (user journeys)
• How each user journey is performing over time
• When users drop off your app

Browser App

Mobile App

Traffic Segments

A traffic segment connects two end user events in a journey and contains data about what users experience in that journey. If the journey exceeds health performance metrics, a health status icon will appear on the traffic segment, will more details on the user impact of poor performance. See Configure Experience Journey Mapto configure performance health thresholds.

Click a traffic segment to see:

• Number of users who journeyed from one end user event to the next
• Performance metrics for users within a journey
• Option to analyze individual browser or mobile sessions within a journey

Browser App

Mobile App