Account Overview Page Options

Upon signing in, the Account Management Portal opens to the Account Overview page. Review the Role Permissions Matrix for your user role options.

Access a Tenant

You can launch an available Observability Platform tenant or Controller Tenant or view specific details in several waysReview Tenant Licenses and Subscriptions.
Attention: Users must have a license for Observability Platform tenant access or have a subscription for Controller Tenant access. When you assign a license or subscription to a non-administrative user, they become a License Admin.
AppDynamics refers to a Controller Tenant license or On-premises license as a subscription.
Cloud Tenant

To find a specific Observability Platform License, perform one of these actions:

  • Click Name to sort and scroll through the list of Tenants.
  • Use Search to filter the list.

To launch a Observability Platform tenant, perform one of these actions:

  • Click Expand a License Row on the row of a select Tenant and click Launch Observability Cloud.
  • Click Profile and select a Tenant from your profile summary list, or select View All.
SaaS Tenant or On-premises Controller

To find a specific Controller Tenant, perform one of these actions:

  • Click certain table headings to sort and include other Tenants in the summary view.
  • Use Search subscription to filter the list.
  • Click View all subscriptions to display the full list.

To launch a Controller Tenant, perform one of these actions:

  • Click a subscription Name or click Expand a Subscription Rowon the row of a select Tenant and click Launch Controller.
  • Click Profile and select a Tenant from your profile summary list.

Work with Support Tickets

Follow the steps to work with support tickets:

Review Active Professional Services

You can review summary project Review Summary Project Information information for up to three licensed and currently active resource projects. If you don't see a particular resource, click View more in Professional Services.

The Professional Services page provides a complete list of services associated with your Splunk AppDynamics account, including:

  • Service name
  • Number of days used/total number of days
  • Date the service ended
  • Entitlement effective dates
  • Project manager

Review Account Details

The Account Details Account Detailssection displays:

  • The information you provided when your company registered with Splunk AppDynamics.
  • AppDynamics customer support contacts that are assigned to your account.
  • An online tool for scheduling a 1:1 meeting with a technical consultant.
  • An automated email link directed to your assigned customer success and/or sales representative.