About Business Journeys

An Splunk AppDynamics Business Journey is a composite event type based on defined workflows. A Business Journey can include events from multiple analytics event types, such as logs, business transactions, custom events, and EUM data.
Attention: You will need at least one unit of the Transaction Analytics license for Business Journeys, even if none of the milestones use any of the Transaction Analytics fields.
Business Journeys track linear processes. Branching, repetition, and loops are not allowed.

The following image depicts an example Business Journey definition.

Add Business Journey

You create a Business Journey, as shown above, by defining the following:

  • Milestones and the events comprising the milestones. Milestones are the steps in your business workflow.
  • Fields to be captured from each milestone event. A field indicates a category of information pertaining to the event.
  • The primary key field that uniquely ties the events together. A primary key correlates the milestones for your Business Journey. The primary key value must be present in each milestone event.
  • Additional fields that allow you to segment on different dimensions of the business workflow, such as loan types or payment amounts.
  • Health thresholds for monitoring the Business Journey performance.

Application Analytics starts collecting the Business Journey events after you have defined and enabled a Business Journey. Analytics does not go back in time to collect Business Journey composite events. To define specific Business Journeys, you may need to configure the collection of additional fields from your source analytics events. See Data Prerequisites for Defining Business Journeys for more information.

Once the Business Journey events are being collected, you can view them from the Analytics Search UI in the same manner as other Analytics events. Because Business Journey events are, by their nature, potentially long-running processes, useful data might take some time to appear in the Analytics events list. Business Journey events are reported even when only one milestone is completed and the event is updated over time as subsequent events complete.

If you are already familiar with the fundamental concepts in Business Journeys clearly, proceed to either Configure Business Journeys or View Business Journeys as desired.