EUM Pods Restart Many Times After Migration

After you migrate data from your classic on-premises deployment to Virtual Appliance, EUM pods restarts many times.

After data migration, EUM pods restart many times with the following error:
PYTHON 
+0000  main                  AD.BulkUpdateAPICaller     ERROR   Bulk EventType update request failed with error response from server. 02 Sep 2026 12:02:49.536 +0000  main                  AD.BulkUpdateAPICaller     ERROR   failed bulk update for event type [MobileNonFatalIssueRecord], response [statusCode=ERROR, statusMessage=Failed to update for all accounts event type [MobileNonFatalIssueRecord], url http://events-service.cisco-events.svc:9080/v3/events/MobileNonFatalIssueRecord/_bulk?timeout=3600000, key [ZDFjZT...], status code [401], errorStack=null], url http://events-service.cisco-events.svc:9080/v3/events/MobileNonFatalIssueRecord/_bulk?timeout=3600000

Complete the following steps to resolve this issue:

  1. Back up the /var/appd/config/globals.yaml.gotmpl file.
  2. Copy the EUM license key from /var/appd/config/license.lic.
  3. Edit the /var/appd/config/globals.yaml.gotmpl file with the correct EUM license key in the following section:
    JSON 
    # License details 
# Use random uuid for controllerKey and eumKey
license:
  file: |
{{ if isFile "/var/appd/config/license.lic" }}
{{ readFile "/var/appd/config/license.lic" | indent 4 }}
{{ end }}
  controllerKey: &controllerKey 821d41a3-57c3-43ff-b002-d4ff0558d248
  eumKey: c53ea344-cc00-4dbd-af21-c6c5d38e733f
  4. Synchronize appd services.
    CODE 
    appdcli sync appd <profile>