Many industries have complex workflows and user journeys that span multiple transactions and event types, such as logs and End User Monitoring (EUM) data. These workflows typically manifest over long periods and cannot be measured using transactions alone. Business Journeys are a way to monitor and correlate the linear data flow across multiple event sources and track the total time for defined business workflows.

Typical multi-step workflows from different industries include:

• Payment transfers, credit card approval, and loan approval in financial services industries
• Cellphone activation and data recharge (pre-paid) in the Telco sector
• Insurance application through policy approval and insurance claims approval for insurance companies