Request Agent Log Files and Thread Dump Samples

Note: .NET agents respond to log requests and return logs based on the logging configurations. Currently, thread dump samples are not supported for the .NET agent.

Requesting log files causes the agent to send the contents of its logs directory as a zip file to the Controller. From there, you can download the zip to your local machine.

  1. While the status is PENDING, you can click Refresh to update the status field.
  2. Once the request succeeds, as indicated by the status, right-click the agent operation name for your request and choose Download Data.
  3. Enter a name for your request to prepend the generated zip file with your name.

    For example, the name of CurrentTime produces a zip file named similar to CurrentTime_Node_8000_1390503141046.zip.

  4. If SUCCESSFUL doesn't eventually appear in the status for the request, the request may have timed out.
    A request can timeout due to incorrect request parameters or if the server becomes unavailable. In this case, right-click the request and choose Delete Data and retry the request.