Slow Remote Service Calls

Splunk AppDynamics displays a list of the slowest remote service calls with call details. Click Troubleshoot > Slow Response Times > Slowest DB & Remote Service Calls tab to view specific call details and related business transaction snapshots that can help you to troubleshoot.

The Slowest DB & Remote Service Calls tab lists up to ten calls to a remote service with the longest execution time over the selected time frame, by tier and for all tiers, and relevant metrics.

Max Time determines which calls are displayed in the Slowest DB & Remote Service Calls list. Max Time must exceed 50 ms before Splunk AppDynamics tracks the call as a potential candidate for this list. App agents aggregate and report call data to the Controller every 15 minutes.

Note: If Query, Queue, or URL are not specified in the custom exit call, the details for the slowest service call will not be displayed.

Data Resolution and Retention

Depending on the period of time you're viewing in graphs, how old the data is, and the resolution of the data for slow remote service calls, graphs may display data at a granularity of 5 minutes, 1 hour, and 12 hours. The table below shows the data retention for each data resolution period.

Note: For each day, there are two 12-hour data intervals [00:00 GMT, 12:00 GMT] and [12:00 GMT, 00:00 GMT].
Data Resolution Data Retention
5 minute 6 hours
1 hour 3 days
12 hours 14 days

For the data resolution and retention for other metrics in the Controller, seeMetric Data Resolution over Time.