Request Agent Log Files of Machine Agent

This feature requires Controller 24.10.0 or later and Machine Agent 24.10.0 or later. You can use agent logging information to troubleshoot issues that are local to the Machine agent.

To access agent logging operations in the Controller UI:

  1. In the left navigation bar, click Servers.
  2. Double-click on your server.
  3. Click Logs.
  4. Click Request Agent Log File.
  5. Select an option based on your preference and click Request Agent Log Files.
Requesting log files causes the agent to send the contents of its logs directory as a zip file to the Controller. From there, you can download the zip to your local machine. While the status is PENDING, you can click Refresh to update the status field. When an existing log request is in progress, the Request Agent Log Files option is disabled. Once the request succeeds, right-click the agent operation name for your request and select Download Data.

Submitting Log Files to Support

When submitting log files, ensure you send the entire contents of the agent logs directory as a zip file for download when you request the agent logs.