Troubleshoot timeout errors

Resolve timeout errors that occur during agent management operations by adjusting the timeout configuration parameters.

Agent management operations fail with timeout errors. Operations that involve processing a large number of agents do not complete within the default timeout window.

The default timeout values in the agent_management.conf file are too low for your environment. Small setups typically do not reach the timeout, but larger setups with many agents can exceed the default values because agent management processing takes longer.

For more information about the agent_management.conf file, see agent_management.conf.

The default timeout values are configured in $SPLUNK_HOME/etc/system/local/agent_management.conf:

  • request_timeout in the [general] stanza
  • request_timeout in the [splunkd_client] stanza

Adjust the timeout values

  1. Open $SPLUNK_HOME/etc/system/local/agent_management.conf.
  2. In the [general] stanza, set the request_timeout parameter to a higher value.

    A value of 5m (5 minutes) or 10m (10 minutes) is typical, depending on your setup scale.

  3. In the [splunkd_client] stanza, set the request_timeout parameter to a higher value.

    Use the same value you set in the [general] stanza, or adjust independently based on your needs.

  4. Save the file and restart the Splunk platform.

    The following example shows a configuration with both timeout values set to 10 minutes:

    CODE 
    [general]
request_timeout = 10m

[splunkd_client]
request_timeout = 10m
    Note:

    Lower timeout values provide faster error feedback but can cut off slow processing. Higher timeout values allow more time for operations to complete but can mask underlying setup or agent management issues. Adjust the values based on your environment and monitor the results.