Step 5: Does the problem affect all nodes in the slow tier.

  1. In the Application or Tier Flow Map, click the tier or node icon to see a quick overview of the health of each node in the tier.
  2. Is the problem affecting all nodes in the slow tier? If all the nodes are yellow or red, the answer to this question is Yes. Otherwise, the answer is No.
    • If Yes– Go to Step 6.
    • If No– The problem is either in the node's hardware or in the way the software is configured on the node. If only one node in a tier is affected, the problem is probably not related to the application code. Follow these steps to determine a hardware related problem.
    1. In the left navigation pane, click Tiers & Nodes.
    2. Expand the Tier in the right pane and double-click the affected node to open its Node Dashboard.
    3. Click the Memory tab

      1. Explore each of the available tabs to determine if you need to add memory to the node, configure additional memory for the application, or take some other corrective action.

    4. Click the Server tab.

      1. If the Hardware tab indicates a hardware related problem, contact your IT department.

You have isolated the problem.