Troubleshoot Infrastructure Based Licenses Errors
This page covers license errors and troubleshooting steps for infrastructure-based licenses.
Licensed Agent Not Registering
If a licensed agent cannot register with the Controller:
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Check that the user account has a product license for the relevant agent type.
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If the user account has license rules defined, verify that the rules have the correct number of license units allocated. See Machine/Cluster Agent Prioritization.
To change the number of allocated units in a rule:
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Click Settings
> License > Rules.
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Open a rule and click Edit
.
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Under License Allocation, change the number of licenses and apply the change.
Overconsumption from Machine/Cluster Agents
If license overconsumption is caused by Machine or Cluster agents, you can enable the machine/cluster agent prioritization setting to ensure enough license units are available for Machine and Cluster agents. See Machine/Cluster Agent Prioritization.