Support Advisory: Degraded Performance with Database Agent version 24.4.0
This document describes the support advisory for an AppDynamics product.
Summary
On May 14, 2024, Cisco AppDynamics removed the Database Agent 24.4.0 artifacts from the downloads portal and Docker Hub.
Such removal is due to the configured collectors' report of certain unintended scenarios, which may impact the performance of the database server.
Affected Software
Database Agent version 24.4.0
Impact
Cisco AppDynamics customers using Database Agent 24.4.0 can experience degraded database server performance. For instance, a passive Database Agent can connect to a database collector, or an active Database Agent can connect to a disabled database collector, and cause connection or session related issues on your databases.
Resolution
You can perform one of the following actions:
- If you have already installed or upgraded to Database Agent 24.4.0, rollback to the Database Agent version 24.3.0 or the previously used version.
- If you are using Database Agent <= 24.3.x and plan to install or upgrade to a later version, we recommend that you wait for the Database Agent 24.5.0 release. Upgrade to Database Agent version 24.5.0 when it is released.
What if I have questions?
If you have any questions or concerns, please contact customer support or use our support portal.