Change freezes

In CMC version 3.24.0 and higher, users with the sc_admin role can request a change freeze up to one year in advance using the Maintenance dashboard. A change freeze is a suspension of maintenance for service updates during specific dates or periods in the calendar month.

To learn more, see the Splunk Cloud Platform maintenance policy and the Maintenance section in the Splunk Cloud Platform Service Details.

Note: Change freeze requests don't impact maintenance windows that have already been scheduled. To cancel an existing maintenance window, submit a cancellation request to Splunk Support at least 72 hours before its start time.

Request a change freeze

Requesting a change freeze in the CMC

Users with the sc_admin role can submit change freeze requests.

  1. In the Maintenance dashboard, select the Change freeze tab.
  2. Select Request change freeze.
  3. Acknowledge that you've reviewed the Splunk Cloud Platform maintenance policy.
  4. Enter the start date, end date, and reason for your change freeze request. Based on the dates you enter, the modal notifies you if a maintenance window is affected by the request.
  5. Select whether the change freeze applies to Splunk initiated changes only or both customer and Splunk initiated changes.
  6. Select Request.

Review change freeze requests

Reviewing the details of change freeze requests in the CMC

Users with the sc_admin role can submit change freeze requests.

  1. In the Maintenance dashboard, select the Change freeze tab. The table displays requests made in the past 1 year.
  2. Select a request to view its details such as scope, category, and impacted maintenance windows.

Edit a change freeze request

Editing an existing change freeze request in the CMC.

Users with the sc_admin role can edit change freeze requests.

  1. In the Maintenance dashboard, select the Change freeze tab.
  2. Select the request you want to edit.
  3. Select Edit change freeze.
  4. Edit the request.
  5. Select Update.

Delete a change freeze request

Deleting a change freeze request in the CMC

Users with the sc_admin role can delete change freeze requests.

  1. In the Maintenance dashboard, select the Change freeze tab.
  2. Select the request you want to delete.
  3. Select Delete change freeze.
  4. Select Delete.