View Health Rule Violation Events from the Events Screen

To view health rule violation event data from the Events screen :
  1. Tap a health rule violation event on the Events screen.
    An event detail screen displays the current state of the event.
    • Event severity, health rule violation event type, and application name
    • Summary with the start time, violation state, and affected entity
    • Buttons to View timeline >,View details >,View health rule or > Violation, and View suspected cause >
      • If the event has violating conditions, the Violation button displays. When tapped, a dropdown displays the View health rule button.
      • If the event does not have violating conditions, the View health rule button displays.
      • View suspected cause > is for health rule violation ongoing events that affect business transactions and are visible only if a root cause has been detected
    • 30m ,1h, 12h ,1d, 1w, and All buttons are used to change the time frame for the data displayed in the graphs
    • Errors: average, total, and graphical data; touch and drag the vertical crosshair on any graph to simultaneously move all graphs to a specific point in time
    • Response Time: average and graphical data; touch and drag the vertical crosshair on any graph to simultaneously move all graphs to a specific point in time
    • Load: average, total, and graphical data; touch and drag the vertical crosshair on any graph to simultaneously move all graphs to a specific point in time
  2. Tap View Timeline .
    A spinner indicates that data is loading. Wait for data to load. The Timeline screen displays the:
    • Health rule name
    • Total number of events in the violation
    • Current violation state(ongoing, canceled, or resolved)
    • Date event occurred; events are grouped into sections by date
    • Chronological history of the violation in descending chronological order(excludes continuous events)
    • Health rule violation status for each event in the violation; indicates time and severity of event and event type
      • Yellow triangle: warning
      • Red square: critical
      • Blue circle: information
  3. Tap the left - facing arrow(s) to go back.
  4. Tap View Details to display tabs for Details and Relationships.
    A spinner indicates that data is loading. Wait for data to load. Details displays by default.
    • Header: affected entity name and type
    • Transaction Scorecard: percentage data for speed, stalls, and errors
    • Exceptions: totals for exceptions, HTTP error codes, and page redirects (when viewing an application, tier, or node, or when viewing an application, service, or service instance)
    • Errors: average, total, and graphical data; touch and drag the vertical crosshair on any graph to simultaneously move all graphs to a specific point in time
    • Response Time: average and graphical data; touch and drag the vertical crosshair on any graph to simultaneously move all graphs to a specific point in time
    • Load: average, total, and graphical data; touch and drag the vertical crosshair on any graph to simultaneously move all graphs to a specific point in time
  5. Tap the Relationships tab.
    A spinner indicates that data is loading. Wait for data to load. You can view the Applications, Business Transactions, Tiers, and Nodes (or Applications , Business Transactions, Services , and Service Instances) related to the selected entity. This screen is split into sections by entity type. Within each entity type section, there are at most two health groups: healthy and unhealthy entity circle size represents the number of entities in that health group.
  6. If available, tap a section with multiple entities.
    The entity list screen displays. You can filter by All, Normal, Warning, or Critical. The entity circle color corresponds to health status:
    • Green: normal
    • Yellow: warning
    • Red: critical
  7. Tap an entity to see metric data in greater detail.
    Again the Details and Relationships tabs display. As you navigate, each selection provides a deeper dive into the details of the reported event. Tapping a section with a single entity displays Details and Relationships tabs for that selected entity.
  8. Tap the left - facing arrow(s) to go back to the summary screen.
  9. Tap Violation (or Violations, if more than one) to read the conditions that were met in order to trigger the violation.
    Violation(s) displays only If the event has violating condition(s). Otherwise, only the View health rule button displays.
  10. Tap View health rule to read the health rule name and the criteria for triggering critical and warning responses.
    Health rules are created in the Controller.
  11. Tap the left - facing arrow(s) to go back.
  12. If available, tap the View suspected cause button.
    View suspected cause is available for ongoing health rule violation events that affect business transactions for SaaS Controller greater than version = 20.10.1 and is visible only if a root cause has been detected. Tapping View suspected cause opens the Suspected Cause screen, which displays details for the first cause of the first issue.
  13. Optional: Tap Copy to copy the cause details to your clipboard to use in another application.
  14. Tap the left - facing arrow(s) to go back.
  15. Swipe up to view Errors , Response Time, and Load data and graphs.
  16. Tap a timeframe (30m, 1h, 12h, 1d, 1w , and All) to see more or less graph detail.
    All, the default, shows incident start-time through end-time.
  17. Touch and drag the vertical crosshair on any graph to simultaneously move all graphs to a specific point in time.
    The graphs are color coded:
    • White: normal
    • Yellow: warning
    • Red: critical
  18. Tap the left - facing arrow(s) to go back.