Agent Installer Requirements

The Agent Installer requires the following components, permissions, and supported environments.

Note: Applications will not instrument properly if file directories have their permissions changed by other processes, such as configuration management tools like Ansible.

Splunk AppDynamics Components

  • The Agent Installer requires SaaS Controller => 20.6.0.
  • You also need sufficient APM licenses to use the Java and Machine Agents. No additional license is required for the Agent Installer Platform.

Configure and Unblock Your Firewall

You may need to configure your firewall rules to allow outgoing traffic to certain URLs including:

  • Access to your Splunk AppDynamics Controller: <customername>.saas.appdyanamics.com/*

  • Access to the Splunk AppDynamics download files site: accounts.appdynamics.com/downloads to download the agent binaries.

Agent Installer Permission

Note: To configure access and roles, you must either be the Splunk AppDynamics Account owner, or have Administrator permissions.

To use the Agent Installer, you need Install Agent account-level permission and at least one of the following:

    • Any default role (except for the Analytics Administrator role)
    • Any application-level permission
    • Execute Workflow account-level permission

Install Agent permission is not added to any default role.

Supported Environments

This table lists the Agent Installer supported environments. JVM and Application Server requirements only apply if you install the Java Agent. The Agent Installer does not support Windows installations.

Agent Installer Supported Environments
Operating System

Linux (64 bit). Fully tested flavors:

  • CentOS 7, 8
  • Rhel 7, 8
  • Ubuntu 18.04
  • Fedora 31
  • Debian 10

Other Linux operating systems and versions should work but are not certified by Splunk AppDynamics.

Windows Server (64 bit). Fully tested flavors:

  • Windows 2019
  • Windows 2016
JVM (only on Linux)
  • Open => JDK 1.6
  • Oracle => JDK 1.7
  • IBM JDK => 1.6
Application Server (only on Linux)
  • Apache Tomcat
  • Jboss Wildfly
  • GlassFish
  • Websphere
  • Weblogic

See Java Supported Environments and Machine Agent Requirements and Supported Environments for version compatibility.

Agent and Process Limitations

This table lists the active agent registrations, process, and process group limitations for the Agent Installer:

AgentMaximum Per-Account Limit
Active agent registrations1000
Managed processes10,000
Unmanaged processes10,000
Managed processes in a single installation100
Unmanaged processes in a single installation100
Managed process groups1000
Unmanaged process groups1000
Managed process groups in a single installation100
Unmanaged process groups in a single installation100