Resolve Configuration Errors
- Set your IIS applications to a Full trust level. .NET Agent reporting will not work if an IIS application is set to anything other than a Full trust level.
- Ensure that you have correctly configured the
config.xmlfile for the App Agent for .NET. See .NET Agent Configuration Properties. -
If you manually edited the config.xml AgentLog.txt WarnLog.txt
2014-03-13 10:49:18.7199 1232 dllhost 1 1 Error ConfigurationManager Error reading the configuration file - Resolve Log Issues
The .NET Agent writes logs to these directories:
%ProgramData%\AppDynamics\DotNetAgent\Logs
The agent will not generate logs if the agent directory does not have sufficient permissions.
Verify that the .NET Agent Directory has the Correct Permissions
-
Select IIS > Application pools. IIS displays the list of application pools for your machine.
-
Right-click a particular application pool.
-
Select Advanced Settings.
IIS displays the Application Pool Identity for that application.
-
Ensure that your Agent Directory also has the same permissions as your site application pools.
- Navigate to .NET App Server Agent directory location.
- Right-click the
logsdirectory for the App Server Agent and select Properties. - Select the Security tab, and verify that the same Application Pool Identity is specified for the .NET Agent directory.
If the Agent logs directory does not have the required permissions:
-
In the Security tab, select Edit.
-
Select Add to add new permissions to the Agent directory.
-
Select Advanced.
-
Click Find Now to find all the users, groups, or built-in security principals on your machine.
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Select the required group from the list and click OK. Review the information that follows for Allowed groups.
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Provide the read and write permissions for the selected user/group/security principal to the Agent directory and click OK.
-
Click Apply.
For IIS 6.x, these settings are applicable for Application Pool Identities:
| Application Pool Identity | Permission Level |
|---|---|
|
LocalService |
LOCAL SERVICE |
|
LocalSystem |
SYSTEM |
|
NetworkService |
NETWORK SERVICE |
|
Custom Account |
Provide the exact name of the account. |
For IIS >= IIS 7.0, these settings are applicable for Application Pool Identities:
| Application Pool Identity | Permission Level |
|---|---|
|
LocalService |
LOCAL SERVICE |
|
LocalSystem |
SYSTEM |
|
NetworkService |
NETWORK SERVICE |
|
ApplicationPoolIdentity |
Provide the group level permissions for IIS_IUSRS Group See the screenshot that follows |
|
Custom Account |
Provide the exact name of the account. |
|
Application Pool Identity |
Permission Level |
|---|---|
LocalService | LOCAL SERVICE |
LocalSystem | SYSTEM |
NetworkService | NETWORK SERVICE |
ApplicationPoolIdentity | Provide the group level permissions for IIS_IUSRS GroupSee the screenshot that follows |
Custom Account | Provide the exact name of the account. |
ApplicationPoolIdentity, you must provide the permissions for IIS_IUSRS group to your agent directory.