Troubleshoot Agent Based Licenses Errors

This page covers license errors and troubleshooting steps for agent-based licenses.

Licensed Agent Not Registering

If a licensed agent cannot register with the Controller:

  1. Check that the user account has a product license for the relevant agent type.

  2. If the user account has license rules defined, verify that the rules have the correct number of license units allocated. See Best Practices for License Rules.

To change the number of allocated units in a rule:

  1. Click Settings Settings > License > Rules.

  2. Open a rule and click Edit.

  3. Under License Allocation, change the number of licenses and apply the change.