License Errors
License error notifications display in the Controller next to Settings . This table below lists possible error messages and their causes.
Error Message | Cause |
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<Agent type String> agent on host "<host name>" is not authorized to report to application "<application name>". Reason: Missing access key. or Agent license request denied. Agent type: <agent type string>; Node: <node name>; Tier: <Tier name>; Application: <application name>; Host: <hostId>; Reason: Missing access key. |
Access key is missing from the agent request. For example, if the Controller returns a Note: Node (tier) names are only provided for app agents.
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Agent license request denied. Agent type <agent type string>; Node: <node name>; Tier: <Tier name>; Application: <application name>; Host : <hostId>; Reason: Access Key used is not account access key. | Access key provided is not the account access key for the Database Agent. |
Agent license request denied. Agent type: <agent type string>; Node: <node name>; Tier: <Tier name>; Application: <application name>; Host : <hostId>; Reason: Invalid access key. or <Agent type String> agent on host "<host name>" is not authorized to report to application "<application name>". Reason: Invalid access key. |
The license rule that was retrieved for a specific access key provided by the agent, is incorrect. This error may also occur when there is a misconfiguration. For example, the access key was updated directly in database but the caches did not include that update, then an access key mismatch will occur. Note: Node (tier) names are only provided for app agents.
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Agent license request denied. Agent type <agent type string>; Node: <node name>; Tier: <Tier name>; Application: <application name>; Host : <hostId>; License Rule: <license rule name> ; Reason: No license available. |
No licenses are available during agent registration. Note: Node (tier) names are only provided for app agents.
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<Agent type String> agent on host "<host name>" is not authorized to report to application "<application name>". The host or application is not included in the scope of license rule "<license rule name>". or <Agent type String> agent on host "<host name>" is not authorized to this Controller.The host or application is not included in the server scope of license rule "<license rule name>". | Agent is configured with an access key that is restricted to particular hosts or applications. |