License Errors

License error notifications display in the Controller next to Settings the gear icon. This table below lists possible error messages and their causes.

Error MessageCause

<Agent type String> agent on host "<host name>" is not authorized to report to application "<application name>". Reason: Missing access key.

or

Agent license request denied. Agent type: <agent type string>; Node: <node name>; Tier: <Tier name>; Application: <application name>; Host: <hostId>; Reason: Missing access key.

Access key is missing from the agent request. For example, if the Controller returns a 401 error during authentication, the agent drops the authorization header and causes this error.

Note: Node (tier) names are only provided for app agents.
Agent license request denied. Agent type <agent type string>; Node: <node name>; Tier: <Tier name>; Application: <application name>; Host : <hostId>; Reason: Access Key used is not account access key.Access key provided is not the account access key for the Database Agent.

Agent license request denied. Agent type: <agent type string>; Node: <node name>; Tier: <Tier name>; Application: <application name>; Host : <hostId>; Reason: Invalid access key.

or

<Agent type String> agent on host "<host name>" is not authorized to report to application "<application name>". Reason: Invalid access key.

The license rule that was retrieved for a specific access key provided by the agent, is incorrect. This error may also occur when there is a misconfiguration. For example, the access key was updated directly in database but the caches did not include that update, then an access key mismatch will occur.

Note: Node (tier) names are only provided for app agents.
Agent license request denied. Agent type <agent type string>; Node: <node name>; Tier: <Tier name>; Application: <application name>; Host : <hostId>; License Rule: <license rule name> ; Reason: No license available.

No licenses are available during agent registration.

Note: Node (tier) names are only provided for app agents.

<Agent type String> agent on host "<host name>" is not authorized to report to application "<application name>". The host or application is not included in the scope of license rule "<license rule name>".

or

<Agent type String> agent on host "<host name>" is not authorized to this Controller.The host or application is not included in the server scope of license rule "<license rule name>".

Agent is configured with an access key that is restricted to particular hosts or applications.