Request a change freeze

In CMC version 3.24.0 and higher, you can request a change freeze up to one year in advance using the Maintenance dashboard. A change freeze is a suspension of maintenance for service updates during specific dates or periods in the calendar month.

To learn more, see the Splunk Cloud Platform maintenance policy and the Maintenance section in the Splunk Cloud Platform Service Details.

Note: Change freeze requests don't impact maintenance windows that have already been scheduled. To cancel an existing maintenance window, submit a cancellation request to Splunk Support at least 72 hours before its start time.

Requirements

Users with the sc_admin role can submit change freeze requests.

Request a change freeze

  1. In the Maintenance dashboard, select the Change freeze tab.
  2. Select Request change freeze.
  3. Acknowledge that you've reviewed the Splunk Cloud Platform maintenance policy.
  4. Enter the start date, end date, and reason for your change freeze request. Based on the dates you enter, the modal notifies you if a maintenance window is affected by the request.
  5. Select whether the change freeze applies to Splunk initiated changes only or both customer and Splunk initiated changes.
  6. Select Request.

Review change freeze requests

In the Maintenance dashboard, select the Change freeze tab to view your change freeze requests. The table displays requests made in the past 1 year.

Select a request to view its details such as scope, category, and impacted maintenance windows.

Edit change freeze request

  1. In the Maintenance dashboard, select the Change freeze tab.
  2. Select the request you want to edit.
  3. Select Edit change freeze.
  4. Edit the request.
  5. Select Update.

Delete change freeze request

  1. In the Maintenance dashboard, select the Change freeze tab.
  2. Select the request you want to delete.
  3. Select Delete change freeze.
  4. Select Delete.