iOS devices

My Schedule on iOS

Select the calendar icon at the bottom navigation bar of the application to be taken to your on-call calendar. Grey lines indicate on-call shifts and the orange circles indicate the current day. Below the calendar, you will see details about your current and next on-call shifts.

You can access a weekly view by clicking into any particular day. Once there, you will be able to view schedules for the next six days.

Scheduling an override on iOS

To schedule an override, select the My Schedule view, and then select the (+) icon in the upper-right corner of the screen.

Next, you’ll be prompted to choose the timezone for which the override is to take place, the start time and the end time. Make sure to select Create when you’re ready to schedule your override.

To assign or to delete a scheduled override, swipe left and select Assign or Delete.

When a user has been assigned to your scheduled override, you will see blue lines appear below the grey shift lines on the calendar view, as well as details below indicating who picked up each shift.

A blue bar will NOT appear unless someone has been assigned to your scheduled override. Below the calendar, under Schedule Overrides, when your override has yet to be re-assigned you will see an empty blue circle for the unassigned override.

When accessing the weekly view, you will see the override in blue and any relevant details, for example, who is covering your override and for what escalation policy.

Take a scheduled override on iOS

To take a user's on-call shift, navigate to their profile and swipe left on the on-call shift you wish to cover and select Take Overrides. Global admins have the ability to take override, assign, and delete overrides.

Android devices

My Schedule on Android

First, select the calendar icon at the bottom navigation bar of the application to be taken to your on-call calendar. Grey lines indicate on-call shifts and the orange circles indicate the current day. Below the calendar, you will see details about your current and next on-call shifts as well as your schedule overrides.

You can access a weekly view by clicking into any particular day. Once there, you will be able to view schedules for the next seven days.

Schedule an override on Android

To schedule an override, click into the My Schedule view, and then press the blue (+) icon in the lower-rightt corner of the screen.

Next, you will be prompted to choose the timezone which the override is to take place, the start time, and the end time. Select Create when you are ready to schedule your override.

To assign a schedule override or to delete a schedule override, swipe left and select Assign or Delete.

When a user has been assigned to your scheduled override, you will see blue lines appear below the grey shift lines on the calendar view, as well as details below indicating who picked up each shift.

A blue bar will not appear unless someone has been assigned to your scheduled override. Below the calendar, under Schedule Overrides, when your override has yet to be re-assigned you will see an empty blue circle for the unassigned override.

When accessing the weekly view, you will see the override in blue and any relevant details, for example, who is covering your override and for what escalation policy.

Take a scheduled override on Android

To take a user's on-call shift, head to their profile and swipe left on the on-call shift you wish to cover and select Take Overrides. Global admins will have the ability to take override, assign, and delete overrides. Users will only be able to take a schedule override.