This section covers a few of the most common Enterprise Console SSL related issues. It may help to enable -Djavax.net.debug=ssl in the platform-admin.sh execute CLI command section before troubleshooting.

Enterprise Console CLI Issue

If the installation or upgrade succeeds but the Enterprise Console CLI does not work, the CLI will remind you to check if the serverHostName you entered in the installer varfile is valid. The error will state that the Hostname %s not verified.

Certificates Without an Extension Field Issue

Certificates without an extension field, especially free signed certificates, will not work. They will lead to a KeyUsage error. Only signed certificates from an eligible CA authority should be used.

Enterprise Console Restart Issue

NSS package needs to be updated to the latest version on Linux machines. The Enterprise Console may not be able to restart if the NSS package is not updated to the latest version on Linux machines. See Before Starting for more information.