Prerequisites

To use the Splunk On-Call mobile app, you need an Android device running Android 6 or higher. The Splunk On-Call mobile app is no longer supported for Android versions 5 and below.

If you are unable to download the Splunk On-Call app from the Google Play Store, download it here.

Best practices for notification delivery

To minimize your risk of missing a notification from Splunk On-Call:

• Use a diverse set of notification types in your personal paging policy (call, SMS, and push) to avoid a single point of failure.

• Test your configuration in various modes (do not disturb, vibrate only, and so on) using a manual incident before you go on-call.

• If using do not disturb mode, set the Splunk On-Call contact to a favorite and allow favorites to bypass do not disturb.

Configure a device running on Android 11

There are a number of different settings on the Android platform that affect the delivery of Splunk On-Call notifications to your device. Due to the critical nature of Splunk On-Call notifications, it is imperative that you correctly configure your settings in Android and test those notifications before you go on call. This section describes how to ensure that that you receive Splunk On-Call notifications.

Set up the volume override

After you have added the Splunk On-Call contact to your phone and added it as a favorite, set up the volume override:

1. Open the Splunk On-Call app on your phone.

2. Select the Settings icon.

3. Select Notifications.

4. Add Splunk On-Call to your phone contacts. If you are planning on using Do Not Disturb mode, favorite the Splunk On-Call contact.

5. In the Triggered Incidents section:

   1. Change the Notification Sound, if desired.

   2. Turn on the option for Override System Notification Volume.

6. Select Manage Channel Settings.

7. Turn on Show Notifications.

8. Select Advanced settings. Change the Sound setting to None to prevent double ringtones.

Modify do not disturb settings

Now you have configured the Splunk On-Call app to receive notifications, check one last thing in the Android Settings.

1. Navigate to the Do Not Disturb settings page on your phone by using one of the following methods:

   1. Pull down your system tray. The icons at the top of the screen should include a do not disturb icon. Press that icon for 2 seconds to navigate to the Do Not Disturb settings page.

   2. Open your Android settings and search for do not disturb.

2. Under What Can Interrupt Do Not Disturb, select Apps. Ensure that Splunk On-Call is listed. If you don’t see it, select Add Apps to add Splunk On-Call there.

Other features

Acknowledge an alert from the lock screen

One of the Splunk On-Call notification options is a push notification to the user’s Android device. When a user is notified in this fashion, while their phone is idle in lock-screen mode, they will have the option to acknowledge the alert directly from the lock-screen notification without requiring that they unlock the phone and access the application first.

After you have acknowledged an incident, you will receive a success notification confirming that your acknowledgment was successful.

Acknowledgment through push notification may fail because performing the acknowledgment action requires that your phone is able to contact our servers over HTTP. If an acknowledgment action fails, you will receive a subsequent push notification indicating that the acknowledgment failed and providing an opportunity to try again.

Configure the alternate push service

The alternate push service allows users who are unable to receive notifications from Google Cloud Messenger to receive push notifications.

1. In the Android app, click the three-slider icon in the bottom-right corner to navigate to the Settings page.

2. Scroll down to the Notification Sound & Behavior section. Turn on Use Alternate Push Service.

3. Your device will prompt you for access to the associated permissions. Select Allow.

Troubleshoot the Splunk On-Call mobile app

See Troubleshoot the Splunk On-Call mobile app.