Conviva Real-Time/Live video play

Use this Splunk Observability Cloud integration for the Conviva monitor. See benefits, install, configuration, and metrics, including MetricLens

The Splunk Distribution of OpenTelemetry Collector uses the Smart Agent receiver with the Conviva monitor type to pull Real-Time/Live video playing experience metrics from Conviva.

This integration uses version 2.4 of the Conviva Experience Insights REST APIs.

Only Live conviva metrics listed on the Conviva Developer Community page are supported. All metrics are gauges. The Conviva metrics are converted to Splunk Observability Cloud metrics with dimensions named account and filter. The account dimension is the name of the Conviva account and the filter dimension is the name of the Conviva filter applied to the metric. In the case of MetricLenses, the constituent MetricLens metrics and MetricLens dimensions are included. The values of the MetricLens dimensions are derived from the values of the associated MetricLens dimension entities.

Benefits

After you configure the integration, you can access these features:

View metrics. You can create your own custom dashboards, and most monitors provide built-in dashboards as well. For information about dashboards, see View dashboards in Splunk Observability Cloud.
View a data-driven visualization of the physical servers, virtual machines, AWS instances, and other resources in your environment that are visible to Infrastructure Monitoring. For information about navigators, see Use navigators in Splunk Infrastructure Monitoring.
Access the Metric Finder and search for metrics sent by the monitor. For information, see Search the Metric Finder and Metadata Catalog.

Installation

Follow these steps to deploy this integration:

Deploy the Splunk Distribution of the OpenTelemetry Collector to your host or container platform:
Configure the integration, as described in the Configuration section.
Restart the Splunk Distribution of the OpenTelemetry Collector.

Configuration

To use this integration of a Smart Agent monitor with the Collector:

Include the Smart Agent receiver in your configuration file.
Add the monitor type to the Collector configuration, both in the receiver and pipelines sections.
- See how to Use Smart Agent monitors with the Collector.
- See how to set up the Smart Agent receiver.
- For a list of common configuration options, refer to Common configuration settings for monitors.
- Learn more about the Collector at Get started: Understand and use the Collector.

Example

To activate this integration, add the following to your Collector configuration:

receivers:
  smartagent/conviva:
    type: conviva
    ...  # Additional config

Next, add the monitor to the service.pipelines.metrics.receivers section of your configuration file:

service:
  pipelines:
    metrics:
      receivers: [smartagent/conviva]

Configuration settings

The following table shows the configuration options for this integration:


Option	Required	Type	Description
`pulseUsername`	yes	`string`	Conviva Pulse username required with each API request.
`pulsePassword`	yes	`string`	Conviva Pulse password required with each API request.
`timeoutSeconds`	no	`integer`	(default: `10`)
`metricConfigs`	no	`list of objects (see below)`	Conviva metrics to fetch. The default is quality_metriclens metric with the "All Traffic" filter applied and all quality_metriclens dimensions.

The nested metricConfigs configuration object has the following fields:


Option	Required	Type	Description
`account`	no	`string`	Conviva customer account name. The default account is fetched used if not specified.
`metricParameter`	no	`string`	(default: `quality_metriclens`)
`filters`	no	`list of strings`	Filter names. The default is `All Traffic` filter.
`metricLensDimensions`	no	`list of strings`	MetricLens dimension names. The default is names of all MetricLens dimensions of the account
`excludeMetricLensDimensions`	no	`list of strings`	MetricLens dimension names to exclude.
`maxFiltersPerRequest`	no	`integer`	Max number of filters per request. The default is the number of filters. Multiple requests are made if the number of filters is more than maxFiltersPerRequest (default: `0`)

Metrics

The following metrics are available for this integration:

https://raw.githubusercontent.com/signalfx/splunk-otel-collector/main/internal/signalfx-agent/pkg/monitors/conviva/metadata.yaml

Notes

To learn more about the available in Splunk Observability Cloud see Metric types.
In host-based subscription plans, default metrics are those metrics included in host-based subscriptions in Splunk Observability Cloud, such as host, container, or bundled metrics. Custom metrics are not provided by default and might be subject to charges. See Metric categories for more information.
In MTS-based subscription plans, all metrics are custom.
To add additional metrics, see how to configure extraMetrics in Add additional metrics.

Troubleshooting

If you are a Splunk Observability Cloud customer and are not able to see your data in Splunk Observability Cloud, you can get help in the following ways.

Available to Splunk Observability Cloud customers

Submit a case in the Splunk Support Portal.
Contact Splunk Support.

Available to prospective customers and free trial users

Ask a question and get answers through community support at Splunk Answers.
Join the Splunk #observability user group Slack channel to communicate with customers, partners, and Splunk employees worldwide. To join, see Chat groups.

Documentation