Add Splunk On-Call contact numbers

Splunk On-Call uses a total of six source phone numbers for delivery of phone call and SMS notifications in the US. For the full list of numbers, see Get started with the mobile app. This is part of a load balancing strategy that helps us ensure timely delivery of notifications. You do not need to manually create a contact and add these numbers. There is a feature within the app that will do this for you.

Select the Settings menu in the bottom right corner of the application, select the Notifications button, then choose Add Splunk On-Call to Your Contacts.

This will automatically create a new contact with all of the Splunk On-Call numbers already included.

This will give you the ability to add Splunk On-Call to your Favorites, in order to ensure that calls from Splunk On-Call are able to override Do Not Disturb mode. It also allows you to give the Splunk On-Call contact Emergency Bypass capabilities, ensuring that you will always get your phone and SMS notifications regardless of the state of your phone provided it is turned on.

iOS app permission settings

Having the appropriate permissions and settings on your device is crucial to ensuring that you receive all of your Splunk On-Call notifications.

Below are permissions settings we highly recommend for your iOS device.

General app permissions

• Navigate to your iOS Settings. Scroll down to the application settings and select Splunk On-Call.

• In the Splunk On-Call settings, make sure Cellular Data is On.

• Make sure Push Notifications permissions are On.

  Note: If Push Notification permissions are not granted to the Splunk On-Call app, the device will not register with Splunk On-Call and hence will not appear in your user profil

• Navigate to Notifications (Badges, Sounds, Banners) and make sure that all settings are turned On.

Do not disturb mode

Push notifications

• To override Do Not Disturb mode for paging Push notifications, ensure that the Allow Critical Alerts toggle is enabled as defined in the preceding section.

• Next, navigate to the Settings section of the app, then Notifications.

• Enable the toggle for Incidents are Critical Alerts.

SMS or phone calls

• Splunk On-Call must be added as a contact.

• Add Splunk On-Call as a favorite in your contacts list.

• To add Splunk On-Call as a favorite, you will want to go to your Contacts, then Splunk On-Call Contacts, and then select Add to Favorites.

• Be sure to have the proper Do Not Disturb settings enabled. To do so, select Settings, the Do Not Disturb, and then select Allow Calls from Favorites.

This will allow you to receive calls and SMS messages when you are in Do Not Disturb.

Emergency bypass

You have the option to set Splunk On-Call as an emergency bypass contact. This will allow the Splunk On-Call contact to contact you when you’re in do not disturb mode without adding the contact as a favorite.

To add Splunk On-Call as an emergency nypass contact, go to Contacts, then your Splunk On-Call Contact, then select Text Tone. Turn on Toggle Emergency Bypass.

Notification settings in the Splunk On-Call app

Within your Splunk On-Call settings menu, you can edit your notification sound preferences.

• Select Incident Notifications, then Sounds.

• Customize sound settings for Triggered or Resolved Incidents.

• Here you will also find your lock screen options for Incident Previews and Incident Quick Actions, these are automatically set to On.

Acknowledge from lock screen

One of the Splunk On-Call notification options is a push notification to your iOS device. When being notified via push notification while your phone locked, you have the convenience to acknowledge the alert directly from the lock screen.

• By swiping to the left, you will see Manage | View | Clear to select from

• For iPhone 6s and later, press hard to activate the 3D touch feature and reveal all of the actions and options you can take

• After you have acknowledged an incident, you’ll receive a success notification confirming that your acknowledgment was successful

iOS app troubleshooting

How to submit a swipe report

Swipe across the screen from right to left with two fingers and this window will appear:

• Select Report a Bug or Suggest an Improvement.

• From there you will be prompted in another screen where you can add more information to your report, take a screen recording, screenshot, or attach a screenshot from your camera roll.

To reset your iOS mobile device in Splunk On-Call:

1. On the mobile app, click the settings icon to log out.

2. Delete the mobile app from your device.

3. On the web portal, log in to your account.

4. Click your username in the top-right corner and select Your profile.

5. Delete the device from your contact methods. You do not need to remove any phone numbers associated with the device.

6. On your mobile device, reinstall the Splunk On-Call mobile app and log back in.

This process will resets the device association process and often fixes issues with the app.