This version of the app has the following reported known issues. If no issues appear below, no issues have yet been reported.

Date filed	Issue number	Description
2025-09-04	ITSI-41675	[Cisco Enterprise Networks CP] Re-importing Cisco Catalyst Center services with a different tree depth creates duplicate service dependencies. To resolve this issue, see the troubleshooting topic.
2023-01-12	ITSI-28011	[Synthetics CP] Vital Metrics do not populate for all entity types in Synthetics CP.
2023-01-06	ITSI-27929	[Synthetics CP] Unable to enable service and delete KPI base search as KPI ID length hits the 100 character limit.
2023-01-05	ITSI-27887	[Synthetics CP] Unable to open "Web Optimization Scores" Dashboard from Entity Detail Page for entities of Type "Web Optimization Test (Rigor)".
2023-01-05	ITSI-27885	[Synthetics CP] Entity Discovery search "ITSI Import Objects - SSM_get_entities_wo" throws error in "synthetics" command.
2023-02-07	ITSI-28519	Empty Ellipse visualization is brought to the front in the Glass Tables of Observability CP after upgrading ITSI.
2023-01-04	ITSI-27876	Empty Ellipse visualization is brought to the front in the Glass Tables of Microsoft 365 CP after upgrading ITSI.
2023-01-04	ITSI-27875	[M365 CP] Source Code of "M365 Incident and Message Dashboard" Glass Table of Microsoft 365 CP is not editable.
2023-01-04	ITSI-27873	Title of the Glass Tables of the Content Packs will not be shown when installed in ITSI v4.16.0.
2023-01-04	ITSI-27871	[Monitoring Pivotal Cloud Foundry CP] Glass Tables of Cloud Foundry Content Pack are not visible when installed in ITSI 4.16.0.
2022-12-08	ITSI-27615	[AWS Content Pack] Custom command calculateri doesn't work for newly added instance sizes by AWS (like 9xlarge, 18xlarge)
2022-09-01	ITSI-25976	"Select Incident Priority" Dropdown of "ServiceNow - Incident Inspector" Dashboard is not working properly when we select "Equals" based filter.
2022-05-24	ITSI-24343	Observability Cloud Content Pack: Some Panels of Glass Table are redirecting to the parent service.
2022-05-24	ITSI-24338	iEntity Overview Dashboard Issues : ITSI Timepicker is not synced with the dropdown of RUM Dashboards.
2022-05-24	ITSI-24338	iEntity Overview Dashboard Issues : ITSI Timepicker is not synced with the dropdown of RUM Dashboards.
2022-03-11	ITSI-22491	"ServiceNow - Service Analyzer" does not exclude KPIs/Services of other content packs.
2022-03-11	ITSI-22490	Panels of Glass Table of ServiceNow content pack are opening in Infrastructure overview dashboard instead of Service Analyzer and drilldown behavior is non-uniform.
2022-03-11	ITSI-22487	Lookups used in the Dashboards do not have corresponding savedsearches to populate the data.
2022-02-18	ITSI-22172	Service Incident has an entity rule defined based on entity title but does not make use of entity filtering.
2022-02-18	ITSI-22169	[ContentPack for ServiceNow] Service Incidents, KPI Incidents Closed (1h): search does not calculate the number of closed incidents within the last hour correctly.
2022-02-18	ITSI-22168	Service Incidents, KPI Incidents New (1h): search does not calculate the number of newly created incidents within the last hour correctly.
2022-02-18	ITSI-22166	Wrong search for entity type SNOW Incident, vital metric Total Incidents (1h).
2022-02-18	ITSI-20984	Content pack installed Base searches hit the 100 character limit.
2022-01-05	ITSI-22165	All searches should use the itsi-cp-servicenow-indexes macro.