Known issues in Splunk IT Service Intelligence
This version of IT Service Intelligence (ITSI) has the following known issues and workarounds.
Entities
| Date filed | Issue number | Description |
|---|---|---|
| 2025-09-05 | ITSI-41680 | Users with itoa_user, itoa_analyst roles seeing 403 error when retrieving entity drilldowns in service analyzer. |
| 2024-04-11 | ITSI-35019, ITSI-35068 | Entity dashboard page re-renders when the entity sidebar is closed or opened. |
Uncategorized issues
| Date filed | Issue number | Description |
|---|---|---|
| 2025-09-05 | ITSI-41681 | Filter Episode Monitoring alerts before passing them to EventIQ policies. Workaround: Update the filtering criteria for the Event iQ policy to filter out all monitoring alerts created by other policies in order to avoid overlap. For example: AND source does not match *Episode Monitoring*, or AND itsi_policy_id does not match *episode*. |
| 2025-08-19 | ITSI-41290 | Splunk throttling is enabled for default connections when disabled in connection payload. |
| 2025-08-05 | ITSI-41271 | When clicking impacted services from Episode Review, an error occurs on the Service Analyzer. |