Email Notification With a Template

For an email notification with a template, you must provide the name of the email template to use. The email template specifies the message and is not generated automatically by the policy that triggers the action. The template also provides for addressing multiple recipients. You can add and delete recipients when you create an action using the template. All the notifications timestamps are in Pacific Time (PST).

The email template must already exist before you can use it in an action. Email templates are created by users who have account-level permissions to create templates. See Email Templates for information about creating templates.

The body of the message is specified in the email template. It is not generated automatically.

All the text in the message must be created in the template. Customization is accomplished through the use of variables in the message body, which are replaced by actual values when the message is sent.

You can use a template to:

  • Reuse the notification in other policies
  • Customize the body of the message
  • Decorate the notification with your own branding
  • Add custom SMTP headers to the email
  • Control whether the email is sent once or several times for each event
  • Control the maximum number of triggering events listed in the email using a clamp limit
  • Integrate with third-party email APIs, such as Remedy

To create an email notification:

  1. Click Alert & Respond > Actions.
  2. Select an application, database, server, or analytics from the dropdown list.
  3. Click + Create to create an action.
  4. Under Notifications, select Send an email. To use a template to create the email notification, check Use template?.
  5. Click OK.
  6. Do one of the following:
    • If you are not using a template:
      1. Enter the name of the action.
      2. Enter the preferred time zone of your location. By default, the time zone of your browser is displayed.
      3. Enter the email address in the To, Cc, andBccfields to which you want to send the notification. You can add multiple email addresses in these fields. Use comma to separate multiple email addresses. For example,user1@example.com, user2@example.com, user3@example.com.
    • If you are using a template:
      1. Enter the name of the action.
      2. Select the appropriate template from the dropdown list.Unless disallowed by the template, you can add recipients at this time but you cannot remove any of the required recipients that were configured in the email template.
      3. Enter the email address in the To, Cc, and Bcc fields to which you want to send the notification. You can add multiple email addresses in these fields. Use comma to separate multiple email addresses. For example, user1@example.com, user2@example.com, user3@example.com.
  7. Click Save.
Note: If email and SMS settings have not been configured, see Configure an SMTP Server.