Upgrade to version 1.3.0 of the Content Pack

If you have installed a previous version of the content pack, you can upgrade to the latest version. Review the following high-level upgrade steps before you begin:

  1. Extract the Splunk App for Content Packs v2.2.0.
  2. Delete the APM Entity Type. This step is crucial to ensure that existing AppDynamics entities lose the relation with this Entity Type.
  3. Install Content Pack for Third-party APM v1.3.0 using the following options:
    4. [/topic/body/section/ol/ol {""}) [/topic/body/section/ol/ol/li {""}) Reinstall all the content (32 ITSI Objects) (li] [/topic/body/section/ol/ol/li {""}) Activate all the saved searches (li] (ol] [/topic/body/section/ol/li {""}) Clean up obsolete searches using the command [/topic/body/section/ol/li/codeph {""}) |cleanupentitydiscoverysearches (codeph]. (li]
[/topic/body/section {""}) [/topic/body/section/title {""}) Prerequisites for upgrade (title] [/topic/body/section/p {""}) Create a full backup of your ITSI environment in case you need to revert the upgrade. For more information about creating a backup, see [/topic/body/section/p/xref {"unresolved-reference"}) ERROR - unresolved reference (ITSI_4.20.0_Configure_FullBackup) (xref] in the [/topic/body/section/p/i {""}) Administer Splunk IT Service Intelligence (i] manual. (p] (section] [/topic/body/section {""}) [/topic/body/section/title {""}) Step 1. Upgrade the Splunk App for Content Packs (title] [/topic/body/section/ol {""}) [/topic/body/section/ol/li {""}) Check which ITSI version is compatible with Splunk App for Content Packs in the [/topic/body/section/ol/li/xref {"unresolved-reference"}) ERROR - unresolved reference (ContentPackApp_latest_Overview_Overview__Compatibility_with_ITSI_and_ITE_Work) (xref] table. (li] [/topic/body/section/ol/li {""}) Download [/topic/body/section/ol/li/xref {""}) Splunk App for Content Packs v2.2.0 (xref] from Splunkbase. (li] [/topic/body/section/ol/li {""}) Follow the [/topic/body/section/ol/li/xref {"unresolved-reference"}) ERROR - unresolved reference (ContentPackApp_latest_Overview_Install) (xref] to upgrade the Splunk App for Content Packs. (li] (ol] (section] [/topic/body/section {""}) [/topic/body/section/title {""}) Step 2. Delete the APM entity type (title] [/topic/body/section/ol {""}) [/topic/body/section/ol/li {""}) Open IT Service Intelligence or IT Experience Work (li] [/topic/body/section/ol/li {""}) Select [/topic/body/section/ol/li/b {""}) Configuration > Entity Management (b]. (li] [/topic/body/section/ol/li {""}) Select the [/topic/body/section/ol/li/b {""}) Entity Types (b] tab. (li] [/topic/body/section/ol/li {""}) Search for the [/topic/body/section/ol/li/b {""}) APM (b] entity type. (li] [/topic/body/section/ol/li {""}) Select [/topic/body/section/ol/li/b {""}) Edit > Delete (b]. (li] [/topic/body/section/ol/li {""}) Select the [/topic/body/section/ol/li/b {""}) Delete (b] button. (li] (ol] (section] [/topic/body/section {""}) [/topic/body/section/title {""}) Step 3. Install the content pack for Third-Party APM and activate discovery search (title] [/topic/body/section/p {""}) Follow [/topic/body/section/p/xref {"unresolved-reference"}) ERROR - unresolved reference (CPAPM_latest_CP_Install__Install_the_content_pack) (xref] to re-install the content pack and enable the discovery searches. Make sure to perform the following steps while in Step 5 of [/topic/body/section/p/xref {"unresolved-reference"}) ERROR - unresolved reference (CPAPM_latest_CP_Install__Install_the_content_pack) (xref]. (p] [/topic/body/section/ol {""}) [/topic/body/section/ol/li {""}) Select all the ITSI objects of the content pack 'in the [/topic/body/section/ol/li/b {""}) Net New'[/topic/body/section/ol/li/b/i {""}) and (i]Already Installed (b] sections of [/topic/body/section/ol/li/b {""}) Choose which objects to install (b]. (li] [/topic/body/section/ol/li {""}) Select [/topic/body/section/ol/li/b {""}) Replace Existing (b] parameter in [/topic/body/section/ol/li/b {""}) Choose a conflict resolution rule for the objects you install. (b] (li] (ol] (section] [/topic/body/section {""}) [/topic/body/section/title {""}) Step 4. Clean up obsolete searches (title] [/topic/body/section/p {""}) To clean obsolete searches, refer to [/topic/body/section/p/xref {"unresolved-reference"}) ERROR - unresolved reference (ITSI_latest_Entity_DiscoverySearches__Run_a_search_command_to_clean_up_obsolete_searches) (xref]. This is required to ensure that the deleted entity discovery search does not contribute to the Entity Status calculation. (p] (section]