Troubleshoot Splunk Mobile

Solve common issues encountered in Splunk Mobile, including alert notifications, dashboard visibility, and device registration.

ProblemSolutions
Not getting alerts
Unable to see a dashboard or panel
  • Check for unsupported visualizations. See Visualization support.
  • Admins must select which dashboards appear in Connected Experiences. Ensure your dashboard is selected by an admin.
Unable to see dashboard listYou might be experiencing a service connection error. Troubleshoot your network connection. See Troubleshoot Splunk Secure Gateway network connection issues.
Unable to send alerts from Splunk Enterprise SecurityVerify that Splunk Enterprise Security is configured for mobile alerts. See Send alerts and dashboards to Splunk Mobile users.
Unable to pin visualization to Apple Watch faceUse a watch face that supports complications, like Modular. See dedicated page to switch faces.
Device unregistered after changing credentialsAdmins must enable token authentication. Log in again. See Log in to a Splunk platform instance in a Connected Experiences app.

View or share troubleshooting logs

  1. Go to Settings and long-press the header for Diagnostics.

  2. Select Logs and tap the ellipsis.

  3. Choose Share to send logs to Support.