Global Account Administration

This page provides information and instructions for administering accounts through the Splunk AppDynamics Account Management Portal.

You manage Cisco Cloud Observability accounts and users exclusively through the Account Management Portal.

You also manage most aspects of Splunk AppDynamics SaaS and on-premises accounts through the Account Management Portal. However, you manage Controller-specific user account functions through the respective Controller Tenant UI or on-premises Controller. See SaaS User Management or Splunk AppDynamics On-Premises User Management.

Account Administration

Account Management Portal Overview

The Account Management Portal provides a secure online means for account administrators to manage users and account resources for each AppDynamics platform. Non-administrators can edit their profiles, review account details, and access the Splunk AppDynamics Community and certain features of our Splunk AppDynamics University.

Note: AppDynamics refers to a Tenant as the Controller in some code. They are considered one and the same in that context.

These functions are available according to your user type and role permissions:

Administrative
  • Account Overview—displays account summary information, Tenant access, and feature access tools based on your user type and role permissions.
  • Entitlements

    • License Management—provides Observability Platform tenant-based license and Controller Tenant-based subscription usage information for the current or specified usage cycle.

    • University Subscriptions—provides your current educational benefits, including AppDynamics University subscriptions, Instructor Day(s), and exam vouchers.
    • Professional Services—displays a list of services to help you plan deployments, configurations, workstreams, and other technical projects.
    • Support Contracts—displays a list of support entitlements associated with your account.
  • Access Management
    • User Management—allows user account administrative functions.
    • SAML Federation—provides the means to configure your basic SAML for single sign-on (SSO) capability.
    • Assign Tenant Roles—provides user role assignment options.
    • Service Principals—provides the means to view, edit, or create service principals for secure access to Observability Platform tenants and Controller Tenants.
  • Downloads—allows downloading Splunk AppDynamics software packages for SaaS Controller Tenants that are available for your account.
Non-Administrative
  • Profile—provides user profile options.
  • University—provides training information and learning tools.
  • Community—provides a discussion forum, knowledge base, and user community.
Warning: Use the Accounts Management Portal to fully deactivate or edit a user account for all Splunk AppDynamics components and Observability Platform tenants or Controller Tenants simultaneously. User account management through a Controller Tenant UI or an on-premises Controller affects permissions for that environment only.

Account Overview Page Options

Upon signing in, the Account Management Portal opens to the Account Overview page. Review the Role Permissions Matrix for your user role options.

Access a Tenant

You can launch an available Observability Platform tenant or Controller Tenant or view specific details in several waysReview Tenant Licenses and Subscriptions.
Attention: Users must have a license for Observability Platform tenant access or have a subscription for Controller Tenant access. When you assign a license or subscription to a non-administrative user, they become a License Admin.
AppDynamics refers to a Controller Tenant license or On-premises license as a subscription.
Cloud Tenant

To find a specific Observability Platform License, perform one of these actions:

  • Click Name to sort and scroll through the list of Tenants.
  • Use Search to filter the list.

To launch a Observability Platform tenant, perform one of these actions:

  • Click Expand a License Row on the row of a select Tenant and click Launch Observability Cloud.
  • Click Profile and select a Tenant from your profile summary list, or select View All.
SaaS Tenant or On-premises Controller

To find a specific Controller Tenant, perform one of these actions:

  • Click certain table headings to sort and include other Tenants in the summary view.
  • Use Search subscription to filter the list.
  • Click View all subscriptions to display the full list.

To launch a Controller Tenant, perform one of these actions:

  • Click a subscription Name or click Expand a Subscription Rowon the row of a select Tenant and click Launch Controller.
  • Click Profile and select a Tenant from your profile summary list.

Work with Support Tickets

You can review current support tickets through the Open Support Tickets View Support Ticketssection of the Account Overview page. If you don't see a particular ticket in the summary, click View more in Support to see all tickets open in Zendesk.

To review open support ticket details:

  1. Select a visible support ticket from the summary.
  2. Click My activities to access the Requests page.
  3. View your own support tickets or browse account tickets.
  4. Search requests or sort by Status to filter the view.

To open a new support request:

  1. Click View more in Support or navigate to >Help and Support >Support portal and select Submit a request.
    1. If you choose to access it through the profile link, you must sign in to Splunk AppDynamics Support. Swipe down and select Support portal.
  2. Select a Priority.
  3. Optionally, select a Time Zone.
  4. Select Cloud Native Application Observability as the area of AppDynamics.
  5. Continue through the form and select relevant options.
  6. Add files, screenshots, or other attachments that will help the support staff effectively address your issue.
  7. Click Submit.

A member of the Splunk AppDynamics support staff will respond to the email address used to sign in as soon as possible.

To follow support ticket activity:

  1. Select an open ticket or click View more in Support.
  2. Navigate to Organization Requests and click Follow to begin receiving update notifications for open support requests.
  3. Click Following to review the items you are currently following.
  4. Select the Status dropdown to filter the list.

Review Active Professional Services

You can review summary project Review Summary Project Information information for up to three licensed and currently active resource projects. If you don't see a particular resource, click View more in Professional Services.

The Professional Services page provides a complete list of services associated with your Splunk AppDynamics account, including:

  • Service name
  • Number of days used/total number of days
  • Date the service ended
  • Entitlement effective dates
  • Project manager

Review Account Details

The Account Details Account Detailssection displays:

  • The information you provided when your company registered with Splunk AppDynamics.
  • AppDynamics customer support contacts that are assigned to your account.
  • An online tool for scheduling a 1:1 meeting with a technical consultant.
  • An automated email link directed to your assigned customer success and/or sales representative.

Profile Summary and Management

Click ProfileProfile Summary to display a summary profile panel for quick access to your profile manager, assigned Tenants, Support, and other resources.

Manage Your Profile

To edit your user details:

  1. Click Manage My Profile.
  2. From Personal Profile, click Edit.
  3. Update your User Details accordingly.
  4. Click Save.

To update your password:

Note: If you are using SSO (SAML) federation to sign in to the Account Management Portal, you can’t change your password from your profile. Instead, you need to change your password through your Identify Provider (IdP).
  1. Select the Password and click Edit.
  2. Enter your current password.
  3. Create a new password according to the listed rules.
  4. Click Save.

To customize your notifications:

  1. Select Notifications.
  2. Select the Notify me when a new version of AppDynamics is releasedcheckbox to receive emails of updates, hotfixes, and new releases.
  3. Select the checkbox in the License Notificationscolumn heading to receive emails whenever a license detail changes for all associated licenses.

  4. Alternatively, you may select individual license names to reduce notifications.

    Note: The primary contact must receive license notifications. Click Email Us in Account Details to contact your Splunk AppDynamics support representative to change the primary contact.
  5. Select the checkbox in the Maintenance Notificationscolumn to receive emails when planned maintenance or outages occur.
  6. Alternatively, you may select individual license names to reduce notifications.
  7. Click Save.

Once finished with your edits, click Profileand select Account Management Portal to return to the Account Overview page.

Access Assigned Tenants

You have assigned access to any Tenant link that displays in your profile summary. Click a Tenant name to launch that Tenant.

Account Entitlements

You have certain entitlements associated with your Cisco Cloud Observability account. You can access Observability Platform tenant license and Observability Platform tenant subscription usage data associated with your License Administrator account.

When we provision a new license for you, Splunk AppDynamics automatically provisions a new License Admin user account for that license. This new License Admin user has privileges to the new license and access to Splunk AppDynamics Accounts Portal, Splunk AppDynamics Universitybasic options, and Splunk AppDynamics Community.

The usage data and subscription information shown is based on the current or most recent usage period, including the data captured and aggregated from the previous day. The License Management UI allows you to edit the time range to view historical usage.