Access a Tenant

You can launch an available Observability Platform tenant or Controller Tenant or view specific details in several ways.

Attention: Users must have a license for Observability Platform tenant access or have a subscription for Controller Tenant access. When you assign a license or subscription to a non-administrative user, they become a License Admin.

AppDynamics refers to a Controller Tenant license or On-premises license as a subscription.

Cloud Tenant

To find a specific Observability Platform License, perform one of these actions:

• Click Name to sort and scroll through the list of Tenants.
• Use Search to filter the list.

To launch a Observability Platform tenant, perform one of these actions:

• Click on the row of a select Tenant and click Launch Observability Cloud.
• Click and select a Tenant from your profile summary list, or select View All.

SaaS Tenant or On-premises Controller

To find a specific Controller Tenant, perform one of these actions:

• Click certain table headings to sort and include other Tenants in the summary view.
• Use Search subscription to filter the list.
• Click View all subscriptions to display the full list.

To launch a Controller Tenant, perform one of these actions:

• Click a subscription Name or click on the row of a select Tenant and click Launch Controller.
• Click and select a Tenant from your profile summary list.

Work with Support Tickets

You can review current support tickets through the Open Support Tickets section of the Account Overview page. If you don't see a particular ticket in the summary, click View more in Support to see all tickets open in Zendesk.

To review open support ticket details:

1. Select a visible support ticket from the summary.
2. Click My activities to access the Requests page.
3. View your own support tickets or browse account tickets.
4. Search requests or sort by Status to filter the view.

To open a new support request:

1. Click View more in Support or navigate to >Help and Support >Support portal and select Submit a request.
   1. If you choose to access it through the profile link, you must sign in to Splunk AppDynamics Support. Swipe down and select Support portal.
2. Select a Priority.
3. Optionally, select a Time Zone.
4. Select Cloud Native Application Observability as the area of AppDynamics.
5. Continue through the form and select relevant options.
6. Add files, screenshots, or other attachments that will help the support staff effectively address your issue.
7. Click Submit.

A member of the Splunk AppDynamics support staff will respond to the email address used to sign in as soon as possible.

To follow support ticket activity:

1. Select an open ticket or click View more in Support.
2. Navigate to Organization Requests and click Follow to begin receiving update notifications for open support requests.
3. Click Following to review the items you are currently following.
4. Select the Status dropdown to filter the list.

Review Active Professional Services

You can review summary project information for up to three licensed and currently active resource projects. If you don't see a particular resource, click View more in Professional Services.

The Professional Services page provides a complete list of services associated with your Splunk AppDynamics account, including:

• Service name
• Number of days used/total number of days
• Date the service ended
• Entitlement effective dates
• Project manager

Review Account Details

The Account Details section displays:

• The information you provided when your company registered with Splunk AppDynamics.
• AppDynamics customer support contacts that are assigned to your account.
• An online tool for scheduling a 1:1 meeting with a technical consultant.
• An automated email link directed to your assigned customer success and/or sales representative.