Troubleshooting the Installation
A log for the installation process is automatically created in the platform-admin/logs/platform-admin-server.log. This file contains information for troubleshooting installation issues.
While installation is in progress, you can find the log file in the platform-admin/logs/platform-admin-server.log
During installation and setup, the Enterprise Console tries to start the Controller. This procedure can take some time. If Controller installation fails, you can troubleshoot and identify the fix and retry from a checkpoint.
To diagnose the Controller, run the following command:
- Linux
-
bin/platform-admin.sh submit-job --platform-name <name_of_the_platform> --job diagnosis --service controller - Windows
-
bin/platform-admin.exe cli submit-job --platform-name <name_of_the_platform> --job diagnosis --service controller
Refer to the Controller diagnostic data in platform-admin-server.log.