Controller Tenant User Management Overview

Splunk AppDynamics user credentials for SaaS and on-premises deployments are managed according to the authentication options selected in Settings > Administration > Authentication Provider. There are three user authentication options:

Authentication ProviderUser TypeDescription
Cisco Customer Identity Local User
Note: Managing a Local User through the Controller Tenant UI affects permissions for that Controller Tenant only. The user account retains Active status with existing permissions on other associated Controller Tenants. Use the Account Management Portal to fully deactivate or edit an account for all

Splunk AppDynamics

components and Controller Tenants simultaneously.
  • Users authenticate through the Cisco Customer Identity (IdP) for SaaS deployment.
  • Splunk AppDynamics manages user account credentials.
  • Can exist in parallel and access the system even when using SAML and LDAP authentication.
LDAP LDAP User
  • Users authenticate through your IdP.
  • You manage user account credentials through LDAP integration.
  • Non-LDAP users cannot access the system unless they have also been set up as a Local User.
SAML SAML User
  • Users authenticate through your IdP using the SAML 2.0 protocol.
  • You manage user account credentials through SAML integration.
  • Non-SAML users cannot access the system unless they have also been set up as a Local User.

With Splunk AppDynamics SaaS , when you add a new local user through the Controller Tenant UI, an email is sent to that user's valid address prompting them to create their own profile name and password. The user's email serves as their username. Only the account user can create their own password. Once completed, an account with the proper credentials is added to the Controller Tenant and authenticated through the Cisco Customer Identity (IdP) providing the user unified access to the Account Management Portal, University, Community, and role-specific functions on the Controller Tenant UI.

With an on-premises deployment, when you add a new local user through the Controller Tenant UI, an account with the proper credentials is created and stored on that Controller Tenant.

You can create and manage users, groups, roles, and permissions on the corresponding page through Settings >Administration. See Manage Controller Tenant Users and Groups and Manage Custom Roles for Splunk AppDynamics.