Onboarding milestones

Planning your Splunk On-Call implementation.

Splunk On-Call is a powerful tool that allows teams to maintain a culture of high availability without slowing down the innovation process. Implementation of a new tool can be difficult; here are some key milestones to hit before going live with Splunk On-Call that will ensure your company is set up for success.

Plan milestones

  1. Create a rough draft of your desired Splunk On-Call workflow in a spreadsheet. For example, who are the administrators, what tools are most important, who are action takers, what will your on-call schedules look like, and so on.

  2. Set an onboarding timeline. For example:

    Create a week-by-week implementation timeline.

User milestones

The user milestones include the following:

  1. Invite users.

  2. Determine user roles and permissions:
    1. Determine your Global, Alert, and Team admins.
    2. Share the admin training guides:
      1. Get started as a Global admin
      2. Get started as a Team admin
      3. Get started as an Alert admin
  3. Set primary paging policies.
  4. Implement user training with Get started as a user.

Team milestones

Team milestones include the following:

  1. Create Teams and assign Team Admins.

  2. Create On-Call schedules, including Rotations and shifts and Schedule examples.

  3. Implementation of Team Workflows, including Create escalation policies and Tips and tricks for multiple escalation policies.

Integration milestones

Integration milestones include the following:

  1. Determine necessary integrations.

  2. Create Splunk On-Call routing keys: Routing Key Best Practice

  3. Configure integrations: Splunk On-Call Integration Guides

  4. Test integrations and trigger test incidents: Maintenance Mode

Go Live milestones

Go Live milestones include the following:

  1. Ensure all Splunk On-Call users have completed their User Trainings.

  2. Internal & External Resources made available, including: - Create internal documentation for Splunk On-Call - Familiarize all Splunk On-Call users with the Splunk On-Call resources

  3. Go Live!