Known issues for Splunk SOAR (On-premises)

Release 6.3.0

Splunk SOAR version 6.3.0 includes the following known issues.

Date filed Issue number Description
2025-03-17PSAAS-22485Usernames containing commas (,) causing prompt block execution failures in playbooks
2025-03-05PSAAS-22290Server side database connection terminations are not gracefully handled by add_to_searchindex
2024-11-20PSAAS-20760Restarting phantom with telemetry off stops logs from being written to spawn.log
2024-11-13PSAAS-20654Shutting down/restarting the system in a SOAR cluster without first shutting down SOAR caused ingestion intervals to be delayed
Workaround:
Clear stale Ingestion status records from the database by running the following sql:

{noformat}UPDATE ingestion_status SET status='failed', task_state='finished' WHERE status='running' AND start_time < now() - Interval '24 hours';{noformat}

The above will only mark records that are older than 24 hours as failed.

Alternatively, disable polling on old assets and create new ones.

2024-11-08PSAAS-20494, PSAAS-20496Multi-tenancy: Fail to run playbook configured with wildcard tenant (*)
2024-11-06PSAAS-20435Looping functionality does not wait during "empty parameters list was passed to phantom.act()." error
2024-10-21PSAAS-20142VPE: Discarding changes doesn't reset the playbook editor for unconfigured action block
2024-10-11PSAAS-20016SOAR Upgrade failure due to attempting to install SOAR when SOAR has already been installed
2024-10-11PSAAS-200156.2.2 upgrade to 6.3.0 fails due to table "indicator_artifact_record_archive" already existing
2024-10-04PSAAS-19942/opt/phantom/var/log/nginx/error.log is hard coded in config leads to error: No such file or directory
2024-10-02PSAAS-19917, PSAAS-20071Reports page drop down results in 500 Server Error
Workaround:
You can work around this issue by changing your user settings for SOAR.
  1. From the User Account Menu, select Account Settings.
  2. Uncheck the box marked Display Relative Time.
  3. Click Save Changes.
2024-09-25PSAAS-19798VPE: Action block not updating certain actions after unconfiguring
Workaround:
Add a new action block and reconfigure
2024-09-24PSAAS-19708Playbooks might remain in pending status
2024-09-12PSAAS-19457phantom.get_notes() fails with "failed to retrieve note Error: That page contains no results" when number of notes is multiple of page size
2024-09-10PSAAS-19362Placeholder values for custom indexes in the Forwarder Settings modal don't match the actual default indexes
2024-08-09PSAAS-18994Intermittent issues dragging new block connections
2024-08-09PSAAS-18993VPE creates join function between blocks with no callbacks, resulting in functions being called twice
2024-07-31PSAAS-18866, PSAAS-19037No redirection or toast if two tabs opened
2024-06-24PSAAS-18174VPE: Error message "'NoneType' object has no attribute 'scm_id'" on first playbook save
2024-04-17PSAAS-17305REST APIs with pagination give a 400 error
2024-03-25PSAAS-16959Enabling the Secret Flag in Global Environment Variables Causes Automation Broker Test Connectivity/Poll Now to Fail
Workaround:
Remove the secret flag from all global environment variables for Test Connectivity to work with AB.
2024-03-13PSAAS-16695VPE: Action block using Splunk app marked unconfigured when optional parameters not specified
2024-03-06PSAAS-16642VPE: Deleting conditions from a filter block changes the conditions for downstream blocks instead of deleting them
Workaround:
If you have already deleted multiple conditions in the filter block configuration panel:

If you have multiple condition labels on the connections downstream from the filter block, check to see if the labels match the conditions you specified in the filter block configuration panel.

  • If the conditions match: No further action is required.
  • If the conditions do not match: For all downstream connections, re-select the condition labels to match the conditions in the filter block configuration panel.
2024-02-22PSAAS-16477Podman does not currently work with redirected image URLs due to Docker Hub authentication token changes
Workaround:
Manually change the image: line in docker-compose.yaml to point to
docker.io/phantomsaas/automation_broker:<$SOAR_VERSION>.
2024-01-30PSAAS-16206Global Environment Variables are incorrectly applied by the Automation Broker when the variable is named as all lowercase letters
Workaround:
Use uppercase letters only.
2023-08-25PSAAS-14609Automation Broker: Broker status should be updated if the broker directory is no longer present
2022-02-03PSAAS-7499VPE: Playbook name field should be longer